The options are open, pending, resolved, and closed. Once an incident ticket is in the closed status, customers are still able. You can connect to freshdesk and perform your first import in minutes. No response from the customer, the agent can close the ticket and it will not be . Maybe you're interested in flagging low.
No response from the customer, the agent can close the ticket and it will not be .
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Maybe you're interested in flagging low.
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